Refund & Cancellation Policy
We want you to be completely satisfied with your SYLA purchase. If you're not happy with your gift box, we're here to help with returns, exchanges, and refunds.
30-Day Returns
Return standard items within 30 days of delivery for a full refund
Quality Guarantee
Defective items are replaced or refunded at no cost to you
Easy Process
Simple return process with prepaid shipping labels provided
Returnable Items
- Standard SYLA Selection jewelry boxes
- Items in original condition and packaging
- Defective or damaged items (any time)
- Wrong items sent by mistake
Non-Returnable Items
- Custom or personalized jewelry boxes
- Signature Vault limited edition pieces
- Items with custom engraving or modifications
- Items returned after 30 days (unless defective)
How to Return an Item
Follow these simple steps to return your SYLA jewelry box
Contact Us
Submit a return request within 30 days of delivery
Get Authorization
Receive return authorization and shipping instructions
Package Item
Securely package item in original packaging
Ship Back
Send item back using provided shipping label
Submit Return Request
Refund Information
Processing Time
Refunds are processed within 5-10 business days after we receive your return
Return Shipping
We provide prepaid return labels for defective items. Customer pays return shipping for other reasons
Refund Method
Refunds are issued to the original payment method used for purchase
Need Help?
Our customer service team is here to help with your return or exchange.
📧 returns@syla.gifts
📞 +1 (555) 123-4567
🕒 Mon-Fri, 9AM-6PM EST
Exchange Policy
We're happy to exchange items for a different size or style, subject to availability.
- • Exchanges follow the same 30-day policy
- • Price differences may apply
- • Custom items cannot be exchanged
- • Contact us to arrange an exchange
Questions About Returns?
Our customer service team is ready to help you with any questions about returns, exchanges, or refunds.