Contact
We're here to help you create the perfect gift. Reach out to our concierge team for personalized assistance with your SYLA experience.
Our Global Team
Connect with our regional specialists who understand your local market and can provide personalized assistance.
Irina Kolkovska
USA
Regional Director
Mariana Tabarkevych
EU
European Manager
Vivian Liu
CHINA
Asia Pacific Director
Coming Soon
Amira Hassan
MIDDLE EAST
Middle East Manager
Coming Soon
Send us a message
Have a question or need assistance? Our team is here to help you create the perfect SYLA experience.
Frequently Asked Questions
Quick answers to common questions about our products and services
How long does custom creation take?
Custom gift boxes typically take 2-4 weeks to complete, depending on the complexity of the design and current order volume.
Complimentary Shipping
Every SYLA piece travels as art.
• Orders above $600 receive complimentary worldwide delivery.
• Share your SYLA story — and we cover the journey anywhere in the world.
• Members of the SYLA Circle enjoy free shipping on every creation.
How do I access the Signature Vault?
Signature Vault pieces require special access codes. Contact our concierge team to request access to specific vault collections.
What materials do you use?
We work exclusively with solid European Oak, Black Walnut, and select fine veneers for intricate marquetry. All decorative elements are crafted from authentic brass, silver, and premium leather.